IT Business Analyst (Commercial CRM) | Altum Consulting

IT Business Analyst (Commercial CRM)

location: Amsterdam, North Holland

practice area: change-and-transformation

job type: permanent

salary: €70,000 - €75,000.00 per annum

сonsultant: Josh Carter-White

date posted: 24/04/2024

apply now

Our client, a Global Pharmaceutical Organisation is recruiting for an IT Business Analyst on a permanent basis. This person will contribute to the overall service management strategy by partnering with Commercial team and technical field service teams across Europe.

You\'ll collaborate closely with commercial business and process owners to pinpoint chances for technological enhancements and develop a comprehensive outlook to aid in prioritisation. Your role involves forging robust collaborative ties with European teams, particularly focusing on the Commercial teams (sales & marketing), addressing areas such as digital marketing, CRM, ecommerce and more. Your duties include comprehending business processes, gathering and documenting requirements, and facilitating communication among different business units and IT technical teams. Knowledge of the sales an marketing function processes and priorities is key to success in this role.


  • Build and maintain strong relationships with the Divisional teams and functional teams.
  • Partner with business and technical teams to drive consensus on the best solution to business problems and the delivery of new solutions and enhancements.
  • Define tangible use cases that align desired technology output to commercial objectives.
  • Recommend business process and system changes to improve efficiency and business out‐ comes.
  • Ensure clear communication between business stakeholders and IT technical teams.
  • Improve the business analysis function through best practices, process management, mentoring, and education.


  • Must have experience working within commercial, (sales/marketing), working on CRM. Ideally Salesforce.
  • Knowledge in technical field service and customer service processes/ tools.
  • Working with Salesforce or another CRM tool, as well as familiarity with digital marketing tech stacks. Exposure to B2B ecommerce or to sales force effectiveness applications would also be a plus.
  • Knowledge of the sales and marketing function processes and priorities.
  • A self-starter who enjoys problem solving and creating innovative solutions. Can organise and direct diverse activities in a changing environment.
  • Experience working with cross-functional and cross-regional teams. Ideally you have experience working in the life science industry or another highly regulated field.
  • Excellent communicator who is effectively able to establish connection and related to business challenges with key internal and external stakeholders.

apply now

latest jobs

Location: London salary: £70,000.00 - £75,000 per annum Bonus

Finance Manager - MedTech

Altum Consulting are thrilled to be partnering with a leading Medical Technology business in their search for a Group Reporting Manager to join their growing team. This position is a key hire within the business, playing a crucial role in overseeing
Location: London salary: Up to £35,000.00 per annum

Accounts Receivable Assistant

Altum are excited to be working with a global, E-Commerce business in their search for a skilled and experienced Accounts Receivable Specialist to join their team. The successful candidate will be responsible for managing the company\'s accounts rece
Location: City of London, London salary: £60,000 - £65,000 per annum

Management Accountant - 12 month FTC

Management Accountant - 12 month FTC - £60,000 - £65,000 - London based (Hybrid working) Altum Consulting is currently partnering with a leading media organisation to recruit a Management Accountant to join their team. This role is on a 12-month FTC
Location: Southend-On-Sea, Essex salary: £70,000 - £80,000 per annum Bonus

Finance Manager - Pharma

Altum Consulting is proud to be partnering with a multinational pharmaceuticals business with a diversified product offering in their search for a Finance Manager to join their team. This will be a varied opportunity with the role encompassing both B
Location: Cambridgeshire salary: £120,000 - £150,000 per annum

Finance Director - Life Sciences

Altum Consulting are thrilled to bring a Finance Director role to market with a highly exciting early-stage Life Sciences start-up. This is an interim position looking at an initial 6-9 months however there is also scope for a longer term position fo
Location: London salary: £500 - £600 per day

Senior Commercial Finance Manager

A brilliant, globally-renowned scientific research organisation is in need of a Senior Commercial Finance Manager to help navigate the Commercial Finance team through a period of change, overseeing a team of 5 or 6 qualified accountants and helping d
Location: City of London, London salary: £500.00 - £550.00 per day

Interim FP&A Manager

Interim FP&A Manager Media 6-month interim contract up to £550 per day LondonAltum Consulting are collaborating with an exciting media organisation who are currently recruiting for an Interim FP&A Manager. The organisation and finance function are
Location: London salary: £30,000.00 - £32,000.00 per annum

Accounts Administrator

Accounts Administrator- Real Estate- PE Backed- LondonAltum Consulting are pleased to be working exclusively with a residential development/management business based in London to secure an Accounts Administrator. Our client is backed by a well-known
Location: London salary: £50,000.00 - £54,000.00 per annum

Change Manager

Role: People Change ManagerSalary: £54,000 benefitsContract : permanentLocation: Hybrid (London), 2 days a week in the officeFull or part-time Altum Consulting are partnering a leading and iconic UK charity to find them an experienced and impactful
Location: Berlin salary: Up to £100,000.00 per annum

Financial Controller

.Altum Consulting are partnering with an industry leader in the electric vehicle manufacturing industry.This company is renowned for being at the forefront of technological advancement and its groundbreaking achievements in transportation. Our clien

Want to know more?