Debt Recovery Officer

  • Location


  • Sector:

    Charity Finance

  • Salary:

    £27,000 pro rata

  • Contact:

    Ben Walker

  • Contact email:

  • Published:

    11 months ago

  • Duration:

    3 Months

  • Expiry date:


  • Startdate:


Altum are working with one of London's top housing associations to recruit a Debt Recovery Officer to be based in their Kent office. The contract would initially be on a 3 month basis with a view to making the role permanent. The ideal candidate for this role will have previous experience in a similar role and will have a logical, problem solving and proactive approach, demonstrating self-reliance, resilience, confidence and initiative.

Key Repsonsibilities:

  • Managing your own portfolio of accounts, ensuring within your customers there is a reduction of arrears, cash collection performance is maximised and bad debt minimised, using all available communication methods. 
  • Independently working to provide the effective account resolution of high level arrears and tenancy issue related cases in a timely manner and to a clearly defined standard
  • Representing Income Management to other internal stakeholders creating effective professional relationships
  • Liaising with a range of internal and external agencies to resolve debt management issues
  • Taking legal action to recover debt as appropriate in line with policy and expected timings including the management of legal cases
  • Maintain accurate records of all transactions and communication contacts with each resident

Essential Skills

  • Excellent business ethic with the ability to respond positively to challenges
  • Able to work on own initiative and to meet agreed targets by prioritising and utilising your excellent time management skills
  • Exceptional communication and customer service skills
  • IT literate and able to quickly acquire knowledge of web-based applications
  • Experience of working in a fast paced and challenging environment with a performance driven work ethic

If you have experience in a similar role and are looking for a move to a forward thinking, community driven business then please apply today!