Configuration Analyst

  • Location:


  • Specialism:

    Accountancy & Finance

  • Job type:


  • Salary:

    £37,000 - £42,000 per annum

  • Contact:

    Albi Lata

  • Contact email:

  • Job ref:


  • Job Start date:


  • Expiry date:


Configuration Analyst | Permanent | Charitable Organisation | Hybrid | £37k - £41k

This is a brilliant opportunity to join a well-known charitable organisation, as a Configuration Analyst in a permanent role. This role will work closely with the Data Tech Team which underwent a transformation last year and aims to implement a new CRM system imminently.

The responsibilities for the Configuration Analyst role will include:

  •  Liaising with stakeholders to understand their CRM needs
  •  Configuring critical business systems and training and supporting users of those systems. (The current systems include; Mosaic – Case Management System, CJSM, Click4Assistance, Guardian24, MART and Enable Audit Tool)
  •  Working to improve and enhance systems on an ad hoc basis
  •  Creating and delivering training to users both in person and virtually
  •  Realising stakeholder requirements and implementing solutions to improve performance

The ideal Configuration Analyst will have experience with:

  • Working with CRMs, (ideally Mosaic but this is not essential) and reporting tools (e.g., SSRS, PowerBI etc.)
  • Managing internal and external stakeholder relationships
  • Creating and delivering training to users both in person and virtually
  • System Administration and Configuration
  • Supporting users of complex business systems using tools such as IT help desk system, phone, MS Teams, e-mail etc.
  • Working in a fast paced and changing environment, where priorities might be in conflict

Other desirable experience:

  • Working with Agile/Waterfall Project Management
  • Experience with systems development life cycle, user-centered design, configuration management and data protection (GDPR)
  • Ideally experience of using JavaScript or basic SQL
In addition to this, the successful candidate will have a real passion for the charitable sector and working to help others. If you feel you have the skills and experience to succeed in this Configuration Analyst role and would like to find out more please submit your CV today.