Commercial Manager BPO | Altum Consulting

Commercial Manager BPO

location: City of London, London

practice area: change-and-transformation

job type: Interim

salary: £400 - £500 per day

сonsultant: Ben Guest

date posted: 09/02/2024

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Role: Procurement / Commercial Consultant

Contract Type: Interim

Contract Length: 6-12 months

Dayrate: £500 inside IR35

Working Pattern: Largely remote with some travel

We are currently working with a global technology business going through a significant period of change. After outsourcing process, technology and consulting services across multiple vendors, they need commercial/contract support to ensure they are minimising risk and maximising results.

The company is on the lookout for a commercial analyst to join them on an interim basis for 6-12 months. Not only will this person be partly responsible for managing BPO vendor contracts and executing important post-contract commercial duties, they will be getting involved and influencing large deals in the IT/Services space.

Role

  • Maintaining and managing the Master Services Agreements including keeping both partners and suppliers to account to meet obligations and compliance.
  • Studying the requirements, duties and obligations of the company under contract and driving performance.
  • Identifying solutions for non-compliance and driving negotiations to positive business conclusions.
  • Supervising contract execution to ensure compliance with regulatory and performance terms.
  • Maintaining a record of all engagements, monitoring and driving growth and activities in pursuit of shared business goals.
  • Ensuring all deliverables, targets & milestones are in place and met.
  • Monitoring the implementation and performance of signed contract(s).
  • Maintaining, updating and improving contractual records.
  • Documenting and proposing CCN and TRP solutions.
  • Identifying weaknesses in contractual terms and driving solutions.
  • Validating and promoting shared understanding of business outcomes and performance measures.
  • Reviewing Statements of Work, Change Control Notes and Change Requests.

Experience

  • Solid background in post-contract management is essential, with sound pre-contract experience desirable.
  • Experience working with large BPO vendors
  • Experience within B2B/ Professional Services/ Management Consultancy is highly desired
  • The ideal candidate will have a track record of delivering results while embracing change and uncertainty.
  • A strong background in vendor contracts & experience operating on a managed service level.
  • Drafting & documentation experience is essential.
  • Excellent stakeholder management experience is essential to being successful in this role.
  • Good knowledge of the commercial elements of managed services, outsourcing and project cycles.
  • Good understanding of project delivery methodologies for IT and business transformation (structured, agile, etc.).
  • The ability to identify risks and opportunities promptly and ensure appropriate mitigations are in place.
  • Good communication skills, written, verbal and non-verbal, coupled with the ability to be assertive whilst maintaining relationships.
  • Highly numerate, and comfortable working with complex financial models and structures.

We are reviewing profiles on an ongoing basis. If you have any questions, please reach out!


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